Everything you need to know before, during and after your Charly stay
Charly’s booking process is extremely easy, To book, click the Book Now button on the Charly Website where you will find the most competitive prices, or log onto your favorite online booking portal.
Directly after completing your room or apartment booking with Charly, our team will send a booking confirmation via SMS & E-Mail which will also include all the details regarding check-in, the digital key, check-out, and location services.
Before arriving at your inner city aprthotel, Charly needs you to fill out an online Check-in form. This is something normally completed at the front desk but with Charly, you can complete all the necessary forms from the comfort of your own home.
All communication with Charly takes place digitally. If you have any issues with the check-in process, have questions or have any requests while at any of our inner city aparthotels you can always contact us via WhatsApp, Email, or a good old fashioned phone call. We are always here to help.
On your planned day of arrival your digital key, which was sent along with your booking confirmation, will be activated and you can walk straight up to your room, swipe right, and the door will unlock. Check-in is 15:00 but if you want to get in earlier, send Charly a message and they will see what they can do.
If you are looking for recommendations near our inner city location, have any questions regarding the room or apartment itself, or simply want to request a new towel, Charly is always here for you. Contact us directly via WhatsApp, Email, or the classic phone call.
At Charly we want to do our part to help the environment. We check all rooms daily, bedsheets are changed on the 4th day of your stay. If you need fresh towels you can always send us a message, and we will be sure to leave some during our next room check. If you don't want us to check your room, or change sheets, you can also let us know.
Checking out at Charly is extremely simple. The standard Check-Out time is 11:00, if you need a little longer, just send us a quick message and we will see what we can do. When you are ready, just close the door behind you and we will see you next time.
Your invoice will be sent to you automatically after checking out per email.
Left something at Charly? No need to panic, send Charly a message and we will search the room for you. When we find it we will pack it up and send it back to you.